I have to hand it to Microsoft – the Remote Assistance feature in Windows XP really works. Alke fried her Mail profile the other day. Rather than explain through ICQ what she had to do or figure out what was wrong, really, I just coached her through the steps required to let me take over her computer. From there it was just a matter of doing a bit of magic and everything was back to normal. The nice thing here was that she could watch what I was doing, and we had a chat window we could both use. Even though I took control from her PC. Beats VNC both in functionality and in ease of setting up.

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