Have you tried turning it off and on again?

That was the solution I was offered by customer support regarding my DSL problems. And you know what? I actually hadn’t. So I felt like a real git when it turned out that power cycling actually fixed it.

Reboot Me!

At this point, let me say something positive about Alice DSL customer service. They get a lot of bashing, but in my only encounter with them, they’ve been nothing but polite and professional. I got past the first level guy really fast, to a technician who obviously had a script that catered to a lot of configations: “What version of Windows do you have?” “Do you see more than 10 icons in the control panel?”, etc. are very good questions.

You get an extra brownie point for recognizing the quote.


2 thoughts on “Have you tried turning it off and on again?

  1. yeah, all hail the glorious admins in their not-so-well lit room in the basement … only 14 weeks ’til system administrator appreciation day^_^

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